I need to say a massive thank you to everyone who took part in the PC Pro Service and Reliability Survey for this year. The MoreComputer's results were fantastic again this year and we picked up the Highly Commended Award.
To quote PC Pro "Last year's winner is narrowly squeezed into the runner-up slot, despite a strong showing across the board". John Lewis sneaked in and just swiped the top slot from us, but I can live with that, they are the stalwart of British retail.
More telling is the full list of 40 retailers the survey rated, with some big names showing very poor performance.
This year, over 12,000 readers took part in the survey. They were asked about the customer support they received, the reliability and quality of the products they bought, and whether they'd buy from the company again. The information was then combined to produce a star rating. We maintained our maximum six stars across the board, which is a credit to the team here, who deserve a massive thank you too - it's their award.
For the past five years we've scored six out of six for Customer Service and it's that consistency I'm most proud of. Thanks again for your custom over the years and for helping to spread the word.